Refund & Return Policy

Last updated: May 29, 2026

At Veliss, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Eligibility

Returns are accepted within 15 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase or order confirmation must be provided
• The item must not show signs of misuse, damage, or excessive wear

For hygiene and safety reasons, certain personal care products may not be eligible for return once opened or used.

2. Non-Returnable Items

The following items are not eligible for return:

• Used personal care products
• Gift cards
• Promotional or final-sale items
• Items damaged through misuse or improper handling

3. Return Process

To initiate a return request, please contact our support team at support@veliss.co and include:

• Your order number
• Reason for the return
• Photos of the product if applicable

If your return is approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We may request photographic evidence to assist with the resolution process.

5. Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless otherwise required by law.

6. Chargebacks and Fraud Prevention

Veliss reserves the right to dispute fraudulent chargebacks and may request additional information to verify purchases.